Frequently asked questions

NIRO is an AI assistant for small and mid-sized businesses, built by CodePrism Technologies. It answers customer questions from your own content, books appointments into a real calendar, and works on your website, WhatsApp, Instagram, email and voice. Someone on your team can take over any conversation at any time.

Small and mid-sized businesses that get customer messages on more than one channel. NIRO is built for businesses such as clinics and dental practices, salons and spas, real estate agencies, hotels and tourism, education and training centres, retail and e-commerce, professional services and other local businesses that take appointments.

Most chatbots follow scripted flows or send people to a separate booking link. NIRO gives real answers from content you have approved, runs a real booking system inside the conversation, and uses one shared brain across your website, WhatsApp, Instagram, email and voice.

No. NIRO is one assistant with one knowledge base, one calendar and one customer record. The same answers, bookings and customer history apply whether someone messages your website, WhatsApp or Instagram.

ChatGPT doesn't know your prices, your staff or your calendar, and it isn't connected to your WhatsApp or Instagram. NIRO answers from your own approved content, books into your real schedule and keeps a record of every customer.

NIRO answers only from content you have approved. Prices, opening hours and durations you enter as business facts come back exactly as you wrote them. Your team can rate any reply and take over a conversation in one click.

Yes. Free costs nothing, needs no card and has no time limit. It includes the full inbox for WhatsApp, Instagram, Messenger and website chat, unlimited contacts, WhatsApp setup and verification, message templates, and 100 AI conversations a month so you can see the AI work on real customers.

Meta, not NIRO. When you connect your WhatsApp Business account you give Meta your card directly, and Meta charges for the messages it delivers at its published rate for your country. NIRO never sees that bill and adds no markup. Instagram, Messenger and website chat have no per-message charge.

One customer, one thread, within 24 hours, however many messages go back and forth inside it. That's the same way Meta counts them, so your NIRO plan and your Meta bill line up. Unused conversations don't carry over to the next month.

Move up a plan. Starter includes 500 AI conversations a month, Standard 2,000 and Professional 5,000, and every paid plan includes everything in Free. Plans are billed monthly and you can cancel any time.

Two. Voice, billed separately from your conversations — ask us for the price. And if you'd rather not do Meta's business verification yourself, we can complete the whole WhatsApp setup with you on a call for a one-off fee.

No, all prices exclude VAT. Pay for a year up front and you get two months free.

Your website chat widget, WhatsApp, Instagram DMs and comments, email, and voice, both in the website widget and on a phone number you connect through Twilio or Exotel.

Paste one code snippet into your site, just before the closing body tag. It works on any website or CMS and takes about 5 minutes.

Yes. You can set colours, position, logo, font and launcher text, with a live preview before saving. You can also add a pre-chat form, ready-made FAQ buttons, and shortcut buttons to WhatsApp, Instagram, email and voice.

Yes, on your website (up to 5 per message), WhatsApp and Instagram. Your team sees every photo in the inbox. The assistant reads any caption, but it does not analyse the image itself.

Yes. NIRO uses Meta's Coexistence, so you connect the number you already use with the WhatsApp Business app. When you reply from your phone, the assistant goes quiet on that chat until someone presses Resume assistant in the dashboard.

About 20 to 40 minutes, one time, using Meta's official Embedded Signup. Have your Facebook login, the business phone with the WhatsApp Business app, and a card for Meta's billing ready.

Yes. Voice notes are transcribed and answered just like typed messages.

WhatsApp only allows flexible replies within 24 hours of the customer's last message. The NIRO inbox shows the time left, and outside the window only approved templates are sent. Booking confirmation, reminder and cancellation templates are created for you in each customer language.

Yes. The same assistant answers Instagram DMs in the same inbox, with product carousels and tappable choices. You need an Instagram Professional account (Business or Creator).

Yes. The AI replies to new comments automatically and can carry the conversation on privately by DM, using the same knowledge as your other channels. Your team can also reply publicly or by DM, hide or delete comments from the NIRO dashboard.

The assistant gets its own address on your domain and answers customer emails in the same thread. Your team works in the same inbox: read mail, reply as a human, compose new emails, save drafts, and attach up to 5 files of 10 MB each.

About 10 minutes, plus adding a few DNS records at your domain provider and waiting for them to take effect.

Yes, in two places: the website widget, where customers press the voice button and speak, and your business phone number. It uses the same knowledge as chat, can book appointments, and lets customers interrupt mid-answer. Voice is strongest in English today.

Yes, it answers them. Connect your own Twilio or Exotel number and NIRO picks up incoming calls with the same knowledge and booking as chat. Bookings made by phone show in the calendar as Voice (phone).

Yes. Customers are guided through category, service, staff member, date, time and contact details, then confirm. Bookings are checked against your staff's real working hours, so the assistant can't invent a slot or double-book. It works on your website, WhatsApp, Instagram and voice.

Yes, from My Bookings in the same chat. Every booking has a reference number. Your team can also book, reschedule or cancel on a customer's behalf from the dashboard.

Yes. Confirmations and reminders go out by email and/or WhatsApp, in the customer's own language, anywhere from 1 minute to 7 days before the appointment.

Set weekly hours for each person, with several time ranges per day, plus one-off exceptions for holidays and days off. Blocking a day automatically cancels the appointments on it and tells the customers.

Yes. Add a welcome message, your own questions (free text, single choice or multiple choice), notes, and customer-detail questions that save straight into the customer record.

Yes. Mark appointments as done, record no-shows, and capture a rating from 1 to 5 with written feedback.

Not yet. Each booking is one customer with one staff member, so group classes with a shared head count are not supported today. Restaurants can take bookings for a party size against a daily guest limit.

Google Calendar, yes. Bookings sync both ways, so your team sees every appointment in one place and the assistant won't offer a time that is already taken. Outlook is not supported yet. NIRO also has its own built-in calendar and connects to Calendly.

Yes. Everyone who talks to the assistant becomes a contact automatically, with name, email, mobile, Instagram handle, last channel, language, timezone, booking history, number of visits and days since the last visit. You can add your own custom fields and filter on any of them.

Yes. Import from CSV or Excel, up to 5,000 rows at a time. AI matches your spreadsheet columns to the right fields automatically.

There is no automatic lead score today. The assistant captures details and writes qualification notes onto each contact. It asks for at most one missing detail, such as email or phone, and no more than twice per conversation.

Yes. Website, WhatsApp, Instagram and email conversations sit in one list with full history, updated live.

Press Connect and you're in the conversation. The assistant steps back and the customer sees that they are connected to you, in the same thread. Only one team member can own a conversation at a time. If you go quiet for 2 minutes, the assistant picks the conversation back up.

It alerts your team by in-app notification, browser push, and email to team members who aren't online. If the customer asks for a person, the alert is immediate.

Yes. Create templates with images, video, PDFs, buttons or carousels, choose an audience from your customer list using any filter, personalise each message, then send now or schedule. Track sent, delivered, read and failed per recipient. Up to 100,000 recipients per campaign.

No. NIRO is an AI assistant first: it answers questions, books appointments and hands conversations to your team. WhatsApp campaigns are an add-on that lets you reach your existing customers, for example to tell them about a new offer.

Upload documents (PDF, Word, Excel, CSV, TXT, Markdown, JSON or HTML, up to 10 MB each), add web pages and images, and type in key business facts. Files process in the background and you're notified when each is ready.

Yes. Uploaded content is tidied into a clean, structured version you can review and edit. Nothing reaches customers until you approve it.

Yes, one page at a time: paste a URL and it reads that page. It does not crawl a whole site, and your website domain must be verified first.

The details that must always be right: services with price, duration and staff, opening hours, plans, locations and policies. They come back exactly as written, in the customer's language. NIRO can draft them from your documents for you to approve.

Yes, knowledge content must be in English today. Customers can still ask and be answered in their own language.

NIRO detects the language the customer writes in, replies in that language and remembers it for next time. That covers Spanish, Catalan, Hindi, Arabic and any other language Google Translate supports. Menus, business facts, reminders and confirmations are translated too. Voice is strongest in English.

Yes. Each business's knowledge, customers, conversations and bookings are isolated. Secrets such as AI keys and integration credentials are encrypted with AES-256, WhatsApp traffic is signature-checked, and customer photos and attachments are stored privately.

Yes. Admins run everything, Associates take appointments and manage their own hours, and Agents can only read and reply in the inbox. One person can hold several roles, and one login can manage more than one business.

Not as standard. NIRO is a hosted service that uses OpenAI, Google and ElevenLabs. A private deployment would be a custom project with CodePrism.

Attempts like 'ignore your instructions' or 'show me your prompt' are blocked before they reach the assistant, and it keeps its instructions and sources confidential.

Your website assistant can be live the same afternoon. Sign up, pick a role, upload your documents and paste one snippet. The main thing that takes time is getting your content ready.

A business email, access to your website's domain settings and your business documents. For WhatsApp you also need your Facebook login, the business phone with the WhatsApp Business app, and a card for Meta's billing.

No for the website, WhatsApp, Instagram and knowledge setup. Custom API actions that connect NIRO to your own systems need a technical person to configure.

Yes. You can define API actions the assistant calls, for example checking an order status or a balance, and it tells the customer the result.